Privacy Poricy

Kurashi Lab Co., Ltd. respects the privacy of everyone who uses this website and will handle personal information with the utmost care.

Introduction
Established: February 3, 2020
Last revised: May 18, 2023
Representative: Yuya Takanashi
Manager: Yuya Takanashi

Kurashi Lab Co., Ltd. (hereinafter ""Kurashi Lab"") collects and uses your personal information (including name, date of birth, age, gender, address, contact information, product and service purchase and inquiry history, opinions and complaints, and access information obtained using technologies such as cookies, Google Analytics, and other advertising identifiers) in order to provide various services, such as Smile Store. Customers must review this Privacy Policy before using or browsing any Kurashi Lab website and agree to its contents before using the service.
Kurashi Lab complies with all laws and regulations regarding personal information, appropriately protects personal information, and strives to provide customers with greater trust and peace of mind, ensuring the appropriate handling of personal information.

1. Acquisition of personal information
(1) Kurashi Lab will collect personal information properly, without using deception or other fraudulent means.
(2) All information provided by customers to Kurashi Lab is voluntary.
However, if you do not provide the information requested by Kurashi Lab, we may not be able to provide the service properly. Kurashi Lab may use email addresses, phone numbers, etc. for reminder notifications, even if you have not completed a transaction and are in the process of entering information.

2. Use of personal information
Kurashi Lab will use personal information only to the extent necessary to achieve the following purposes. If we use personal information for purposes not specified below, we will do so with your prior consent.

・ To deliver products and provide services ordered by you.
・ To confirm and provide information regarding customer inquiries, and to complete other transactions.
・ To ask customers for their feedback, surveys, and requests regarding our products for the purposes of product planning and service improvement.
・ To send you information about Kurashi Lab's products, announcements, and campaigns.
・ To send you email newsletters.
・ To provide you with necessary operational notices.
・ To respond to customer inquiries, after-sales service, announcements, and to complete other transactions.
・ To provide you with information about products and services via email, direct mail, newsletters, etc.
・ To identify your membership when you use Kurashi Lab's services.
・ To manage credit, collections, and receivables related to your transactions.
・ To send you reminders regarding uncompleted orders.

3. Safety management of personal information
Kurashi Lab will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information it handles and to ensure the safe management of such information.

4. Consignment of personal information
If Kurashi Lab outsources all or part of the handling of personal information to a third party (including when Kurashi Lab outsources all or part of any business necessary for the provision of this service to a third party), it will conduct a rigorous investigation of the third party and provide necessary and appropriate supervision of the third party to ensure the safe management of the personal information entrusted to it.In addition, when Kurashi Lab works in collaboration with a third party to carry out consulting, privacy mark application, or ISMS application work, it may outsource the handling of personal information.

5. Provision of personal information to third parties
Except as required by laws and regulations such as the Personal Information Protection Act, Kurashi Lab will not provide personal information to third parties without the prior consent of the customer.

6. Disclosure and correction of personal information
If a customer requests disclosure of their personal information, Kurashi Lab will promptly disclose it in accordance with the Personal Information Protection Act. If we are unable to verify the customer's identity, we will not comply with the request.
If a customer requests correction, addition, or deletion due to an error in their personal information, Kurashi Lab will investigate the request and respond promptly in accordance with the Personal Information Protection Act. If we are unable to verify the customer's identity, we will not comply with the request.
If you have any requests or inquiries regarding Kurashi Lab's handling of personal information, please contact us at the address below.

[Contact Information] Kurashi Lab Co., Ltd.
Email: info@smile-store.net
Address: 1-19-23 Ebisu, Shibuya-ku, Tokyo 150-0013
""Personal Information Inquiry Desk, Contact Person""

7. Cookies
Kurashi Lab automatically collects information such as access information on various sites, including Smile Store, using technologies such as cookies and other advertising identifiers.
Information automatically collected by Kurashi Lab's systems will only be used for the purposes listed in Section 2 above. Cookies do not contain any personally identifiable information.

8. Organization/system
Kurashilabo has appointed Yuya Takanashi as the person responsible for managing personal information, and will implement appropriate management and continuous improvement of personal information.

9. Changes to this Privacy Policy
The contents of this Privacy Policy may be subject to change. The revised Privacy Policy will take effect from the time it is posted on this website, unless otherwise specified by Kurashi Lab.